Refund policy
Free returns within 30 days. No return shipping costs, no restocking fee.
At Bassdope Lures, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, please review the return and refund conditions below.
Returns For US Customers
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include any original tags, accessories, or components.
- Be accompanied by your order number or other valid proof of purchase.
- Must order from the United States.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Items That Cannot Be Returned
For safety, hygiene, or other applicable reasons, certain products may not be eligible for return.
Items that are damaged, used, altered, or incomplete may also be excluded from our return policy unless the damage or issue was caused by Bassdope Lures.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging, if applicable
We will review the issue and provide instructions for the next steps.
How to Request a Return
Before returning an item, please contact Bassdope Lures using the contact information provided on our website.
Please include your:
- Full name
- Order number
- Item(s) you want to return
- Reason for the return
Do not send a return package to an address unless our customer service team has provided or confirmed the correct return instructions.
Return Shipping
Unless the item is defective, damaged, incorrect, or the return is otherwise caused by an error on our part, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error, damaged item, defective item, or incorrect item sent by Bassdope Lures.
We recommend using a trackable shipping service when returning an item. Bassdope Lures is not responsible for returned packages that are lost in transit when no tracking or proof of shipment is available.
Refunds
Once your returned item is received and inspected, we will notify you whether the return has been approved. If approved, your refund will be processed within 5 business days and credited back to the original payment method used for purchase. Please note, it may take an additional 3-10 business days for your bank to post the refund to your account.
Shipping costs are non-refundable.
Partial Refunds
A partial refund may be issued when an eligible returned item is received in a condition that differs from the original condition, including missing components, damage, or signs of use that were not caused by Bassdope Lures.
Any applicable reduction will be communicated before the refund is processed.
Exchanges
If you received a defective or incorrect product, please contact us before returning it.
Depending on product availability, we may offer a replacement or another appropriate resolution.
If the requested replacement is unavailable, we may provide a refund in accordance with this policy.
Sale Items
Sale or discounted items are subject to the same return policy unless a specific product listing clearly states different return conditions. Any return restrictions displayed on a product page at the time of purchase will apply to that purchase.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel it and the normal return policy may apply.
Returns For International (Canada & Mexico) Customers
Please note that international purchases are non-returnable, non-exchangeable, and non-refundable.
Contact Us
Please contact us before sending a return so we can provide the appropriate return instructions. For questions about returns, refunds, damaged products, defective products, or order cancellations, please contact Bassdope Lures through our official Contact page.
Company name: Bassdope Lures LLC.
Business address: 14741 Margust Ln, Homer Glen, IL 60491, United States.
Email: info@bassdope.com
Phone: (708) 392-2277
Customer service hours: Monday to Friday, 9:00 AM–9:00 PM ET
Reply time: Within one business day.