Mustad Alpha-Grip Flipping Hook

Returns
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@bassdope.com or call us at: 708.892.2770. Restocking fees will not be charged on any return.

Return Address: 14741 Margust Ln, Homer Glen, IL. 60491

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will make it right. Our preference on fishing lures is to send you a replacement. If you are still unhappy, we will issue a refund. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@bassdope.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Delivery Times

All orders are processed within two business days and orders typically arrive within 5-days.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

Tracking Your Order

Once your order is fulfilled, you will receive a tracking number via email. Please allow [USPS/UPS] up to 48 hours to reflect updates on their tracking page.

Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement will be issued. If we require the product returned, we will provide a shipping label.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

If we send you the wrong item, please contact us and we will send you the correct item at no charge.

While your initial shipping charges will not be refunded, you will not be charged shipping on replacement or returned items.

Insurance Coverage
All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.